Shipping and payments

This page provides information about shipping, delivery costs, taxes, customs charges and payment methods available on Spirit Academy.

The applicable conditions may vary depending on the destination country. The total cost of the order and the available shipping options are always displayed during checkout before the order is confirmed.

Shipping

Orders for products available in stock are normally handed over to the carrier within 1 business day of receipt of the order.

For deliveries within Italy, delivery normally takes approximately 2-3 business days after the parcel has been handed over to the carrier. Delivery times are estimates and may vary due to carrier delays, peak periods, public holidays, remote locations, islands or other circumstances beyond Spirit Academy's direct control.

Costs, VAT and charges by destination

VAT, customs duties and other possible charges depend on whether the destination is in Italy, within the European Union or outside the European Union.

Important: for shipments to countries outside the European Union, product prices are shown excluding EU VAT. Any customs duties, local VAT, excise duties, import taxes, customs clearance fees or other charges imposed by the authorities of the destination country are not included and are the responsibility of the recipient.

The amount and application of these charges depend exclusively on the laws and regulations of the destination country and cannot be determined in advance by Spirit Academy. Customers are therefore advised to check the applicable customs and tax regulations concerning the import of alcoholic beverages into their country before placing an order.

Countries we ship to

Spirit Academy ships throughout Italy, to European Union countries and to a number of non-EU countries (excluded United States of America).

Shipping to a particular country is also subject to local rules governing the import and sale of alcoholic beverages and to carrier service availability. The destinations currently available are displayed during checkout.

The customer is responsible for checking whether the purchase and import of the ordered products is permitted under the laws of the destination country. If an order cannot be shipped due to legal or regulatory restrictions, Spirit Academy may cancel the order and refund any amount already paid, subject to the applicable terms and conditions.

Shipping within Italy

The following delivery options are available in Italy:

• BRT Fermopoint collection: always free.
• Home or office delivery: €5.90.
• Free home delivery for orders over €49.

Delivery normally takes 2-3 business days after dispatch, excluding possible carrier delays, public holidays, islands, remote locations or other exceptional circumstances.

BRT NOT@HOME service

For BRT deliveries in Italy, if the recipient is not available, the parcel may be redirected to a nearby Fermopoint where it can be collected at the recipient's convenience. The recipient will be notified if this service is activated.

International shipping

For international shipments we mainly use BRT/DPD and DHL.

Shipping costs are automatically calculated during checkout according to the destination country, order weight and number of bottles. The applicable shipping charge is displayed before the order is confirmed and paid.

International delivery times vary depending on the destination, the service used and, for non-EU shipments, any applicable customs procedures. Customs clearance times are outside Spirit Academy's control and may extend the overall delivery time.

Packaging and bottle protection

Particular care is taken to protect products during transport. Bottles are shipped using specialised Nakpack packaging designed to protect bottles of different sizes and shapes during handling and delivery.

Shipment tracking

Once the order has been handed over to the carrier, the customer is provided, where available, with the shipment number and online tracking link allowing the progress of the delivery to be monitored.

Responsibility during transport

For consumer purchases, where shipping is carried out by a carrier appointed by Spirit Academy, the risk of loss or damage remains with the seller until the goods are delivered to the customer or to a person designated by the customer to receive them, to the extent and under the conditions required by applicable law.

Once delivery has taken place, customers are advised to promptly inspect the parcel and the products received.

Damaged parcel, breakage, altered product or failed delivery

In the event of failed delivery, parcel damage, broken bottles, leakage or clear alteration of the product attributable to transport, the customer must promptly contact Spirit Academy at info@spiritacademy.it.

The report must include all information required to identify the order and assess the issue and, where applicable, should be accompanied by photographs of the parcel, packaging, shipping label, bottles and any other evidence useful to document the damage.

Customers are advised to retain the product, parcel and all packaging materials until the assessment has been completed, so that any checks requested by Spirit Academy or the carrier can be carried out.

Once the issue has been verified and the failed delivery, damage, breakage or alteration attributable to transport has been established, Spirit Academy will, as appropriate and in accordance with applicable law, refund the amount due for the affected products or the entire order where necessary.

The request for photographs or other supporting evidence is intended to allow Spirit Academy to verify the incident and manage the claim with the carrier and does not limit any mandatory consumer rights provided by applicable law.

Delivery and failure to complete customs clearance outside the EU

For non-EU shipments, the recipient is responsible for paying any charges imposed by local authorities and for providing any information or documentation required to complete import and customs clearance procedures.

If the recipient refuses to pay customs duties, taxes or other charges lawfully imposed by the authorities or customs clearance provider, or fails to provide the documentation required for import, the shipment may be returned to the sender, held or otherwise processed in accordance with the laws of the destination country. Any resulting costs or consequences will be handled in accordance with applicable law and Spirit Academy's Terms and Conditions of Sale.

Payments

Spirit Academy uses protected electronic payment systems. Payment authorisation data is processed through the payment providers and authorised payment networks available during checkout.

Spirit Academy does not directly store customers' full payment card numbers.

Accepted payment methods

• PayPal
• Visa
• Mastercard
• American Express
• PostePay
• Carta Aura

The availability of a specific payment method may depend on the customer's country, device and the services made available by the payment provider at the time of purchase. The payment methods actually available are displayed during checkout.

Order confirmation

The order is received through the website once the checkout and payment process has been completed. The customer receives confirmation at the email address provided when placing the order.

Spirit Academy reserves the right to carry out any necessary checks in the event of payment issues, product availability issues, incomplete shipping information or destination restrictions, in accordance with the Terms and Conditions of Sale and applicable law.

Customer service

For shipping information, order issues, payments, deliveries, damaged products, customs queries or any other assistance, please contact Spirit Academy at:

info@spiritacademy.it

Please include your order number whenever possible so that we can handle your request as quickly as possible.

This information supplements Spirit Academy's Terms and Conditions of Sale. In the event of any conflict, mandatory consumer protection laws and the Terms and Conditions of Sale shall apply to the extent applicable.

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