General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern purchases made through www.spiritacademy.it and form an integral part of the contract between SpiritAcademy S.r.l. and the customer.

Before placing an order, customers are invited to carefully read these Terms and Conditions together with the information concerning shipping, payments, privacy and personal data processing.

1. Seller

www.spiritacademy.it is operated by:

SpiritAcademy S.r.l.
Registered and operating office: Via Bartolomeo Bosco 57/6C - 16121 Genoa (GE), Italy
VAT and Tax Number: 10136160016
Certified Email (PEC): spiritacademy@aep-pec.it
Recipient Code: SUBM70N
Email: info@spiritacademy.it
Telephone: +39 338 83 55 721

2. Scope

Spirit Academy sells its products to both private consumers and business and professional customers.

For the purposes of these Terms, a Consumer is a natural person purchasing for purposes outside their trade, business, craft or professional activity. A Professional Customer is a person or entity purchasing in connection with their business or professional activity.

Mandatory consumer protection provisions, including the statutory right of withdrawal and legal guarantee of conformity, apply only where the purchaser qualifies as a Consumer.

3. Alcohol sales and minimum age

Spirit Academy does not sell alcoholic beverages to persons under the age of 18.

Access to the website and its alcoholic beverage sales sections requires confirmation of legal age. By placing an order, the customer declares that they are at least 18 years old and legally entitled to purchase alcoholic beverages under the applicable laws.

Where necessary or required by applicable law, Spirit Academy reserves the right to carry out age verification checks concerning the purchaser or recipient.

4. Products

Spirit Academy makes every reasonable effort to describe and represent the products available on the website accurately. Product images are for illustrative purposes and minor differences may occur, for example in relation to vintage, packaging, labels or updates made by the producer, provided that such differences do not alter the essential characteristics of the product purchased.

All products sold by Spirit Academy are original products sourced through authorised commercial channels.

5. Prices

Prices displayed on the website depend on the selected destination country.

For orders shipped to Italy and European Union countries, displayed prices include the applicable VAT.

For orders shipped to non-EU countries, product prices are displayed excluding EU VAT. Customs duties, local VAT, excise duties, import taxes, customs clearance charges and any other charges imposed in the destination country are not included and are the responsibility of the recipient.

The total order price, including applicable shipping costs, is displayed before the purchase is confirmed.

Obvious pricing errors

Spirit Academy takes reasonable measures to ensure that prices displayed on the website are correct. If, due to a technical, IT or material error, a price is manifestly incorrect and objectively recognisable as such, Spirit Academy will promptly contact the customer.

In such circumstances and to the extent permitted by applicable law, the customer may be offered the opportunity to proceed at the correct price or the order may be cancelled with a full refund of any amount already paid.

6. Orders and conclusion of the contract

Customers select the products they wish to purchase, add them to their basket and complete the checkout process by following the instructions provided on the website.

Before final confirmation, customers can review the selected products, quantities, prices, shipping charges, destination country, delivery address and other information provided.

The order is accepted once the checkout and payment process has been completed. An order confirmation is sent to the email address provided by the customer.

The customer is responsible for ensuring that all billing, payment and delivery information provided is complete and accurate.

7. Product availability

Stock availability shown on the website is regularly updated. In exceptional circumstances, however, a product may appear available but no longer be in stock when the order is prepared.

In this case Spirit Academy will promptly contact the customer and, where possible, offer an alternative or equivalent product.

The customer is free to refuse the replacement. Spirit Academy will then provide a full refund of the amount paid for the unavailable product or, where necessary, of the entire order.

8. Payment methods

Available payment methods are displayed during checkout and may include:

• PayPal
• Visa
• Mastercard
• American Express
• PostePay
• Carta Aura

Spirit Academy uses secure electronic payment systems. Information required to authorise payments is processed through the relevant payment providers and authorised payment networks.

Spirit Academy does not directly store customers' full payment card numbers.

9. Invoicing

An invoice is issued only upon the customer's explicit request.

Customers requiring an invoice must provide all necessary tax information and are responsible for checking that the information supplied is correct.

For invoice-related requests or assistance, please contact info@spiritacademy.it.

10. Shipping and delivery

Orders for products available in stock are normally handed over to the carrier within 1 business day of receipt of the order.

For deliveries within Italy, delivery normally takes approximately 2-3 business days after the parcel has been handed over to the carrier.

Delivery times are estimates and may vary due to carrier delays, public holidays, peak periods, remote locations, customs procedures or other circumstances beyond Spirit Academy's direct control.

For detailed information about shipping costs, carriers, destinations, tracking, BRT Fermopoint and international shipping, please see our Shipping and Payments page.

11. Transfer of risk

For contracts concluded with a Consumer, where transport is carried out by a carrier appointed by Spirit Academy, the risk of loss or damage remains with Spirit Academy until the goods are physically delivered to the Consumer or to a person designated by the Consumer to receive them, subject to applicable law.

Customers are nevertheless advised to promptly inspect the parcel and products upon delivery.

12. Damaged parcels, breakage, alteration and failed delivery

In the event of failed delivery, parcel damage, broken bottles, leakage or clear alteration of the product attributable to transport, the customer must promptly contact Spirit Academy at info@spiritacademy.it.

The report should include all information necessary to identify the order and assess the issue and, where possible, should be accompanied by photographs of the parcel, packaging, shipping label, bottles and any other evidence useful to document the incident.

Customers are advised to retain the product, parcel and all packaging materials until the assessment has been completed.

Once failed delivery, breakage, damage or alteration attributable to transport has been established, Spirit Academy will, as appropriate, replace the affected product or refund the applicable amount.

Requests for photographs or supporting documents are intended to verify the incident and manage the claim with the carrier and do not limit any mandatory consumer rights provided by applicable law.

13. Right of withdrawal

Consumers purchasing online have the right to withdraw from the contract without providing any reason within 14 days from the date on which they acquire physical possession of the goods, subject to any exceptions provided by applicable law.

To facilitate and speed up return handling, Spirit Academy invites customers, where possible, to contact us within the first 7 days after delivery. This operational recommendation does not reduce the Consumer's statutory 14-day withdrawal period.

The statutory consumer right of withdrawal does not apply to purchases made by Professional Customers in the course of their business or professional activities.

How to exercise the right of withdrawal

Customers wishing to exercise their right of withdrawal may contact:

info@spiritacademy.it

preferably specifying the order number and the products to be returned.

Spirit Academy will provide the necessary return instructions. Additional information is available on our Easy Return page.

Condition of returned products

Returned products must be handled with appropriate care. To receive a full refund, products should, where applicable, be returned intact, unopened, with original seals and closures intact and complete with any original packaging, cases and accessories.

Consumers may be liable for any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods, subject to applicable law.

Opening a bottle, removing or altering seals, partially consuming the product or damaging its packaging may therefore affect the amount refundable, without prejudice to mandatory consumer rights and claims relating to defective or non-conforming goods.

Return shipping costs

Where the withdrawal is solely due to a change of mind and the product received conforms to the order, the direct cost of returning the goods is borne by the customer.

Where a product is incorrect, damaged or non-conforming, the rules concerning legal guarantees and lack of conformity apply instead.

14. Refunds following withdrawal

Where a Consumer validly exercises the right of withdrawal, Spirit Academy will refund the amounts due in accordance with applicable law.

The refund includes the price of the returned products and, where required by law, the cost of the standard delivery method originally paid by the customer. Any additional costs resulting from the customer's choice of a delivery method more expensive than Spirit Academy's standard delivery option are not refundable.

The cost incurred by the customer to return goods following a simple change of mind remains the customer's responsibility.

Unless otherwise agreed, refunds are made using the same payment method originally used for the purchase.

Spirit Academy may withhold the refund until the returned goods have been received or until the customer provides evidence that they have been sent back, subject to applicable law.

15. Legal guarantee of conformity

Products purchased by Consumers are covered by the statutory legal guarantee of conformity provided by applicable law.

A product may be considered non-conforming where, for example:

• it does not match its description or declared characteristics;
• it is different from the product ordered;
• it has defects not resulting from misuse or events occurring after delivery;
• it does not have the qualities that a consumer may reasonably expect from goods of the same type.

The statutory legal guarantee for Consumers lasts for two years from delivery of the goods, without prejudice to any more favourable rights provided by applicable law.

In the event of lack of conformity, Consumers are entitled to the remedies provided by law, including, where applicable, bringing the goods into conformity, replacement, price reduction or termination of the contract and refund.

To report a non-conforming product, please contact info@spiritacademy.it, quoting the order number and providing any information and, where useful, photographs necessary to assess the issue.

16. Shipments outside the European Union

For orders shipped to non-EU countries, customers are responsible for checking whether the purchase and import of the ordered products is permitted under the laws of their destination country.

Customs duties, local VAT, excise duties, import taxes, customs clearance charges and any other charges imposed in the destination country are not included in the price and are the responsibility of the recipient.

The recipient is also responsible for providing any cooperation or documentation required by local authorities or customs clearance providers.

Spirit Academy does not ship to the United States of America. Destinations currently available are displayed during checkout.

17. Customer responsibilities

Customers undertake to provide complete, accurate and truthful information throughout the purchasing process.

In particular, customers are responsible for checking the accuracy of the delivery address, contact details, any tax information requested and, for international shipments, any information necessary for import procedures.

18. Personal data protection

Personal data provided by customers is processed in accordance with applicable data protection legislation and the Privacy Policy available on the website.

19. Customer service

For information or assistance regarding orders, shipping, payments, returns, invoices or products, please contact Spirit Academy:

Email: info@spiritacademy.it
Telephone: +39 338 83 55 721

Whenever possible, please include your order number so that your request can be handled as quickly as possible.

20. Changes to these Terms and Conditions

Spirit Academy may update these General Terms and Conditions of Sale to reflect changes in applicable law, operating procedures or services offered.

The conditions applicable to each purchase are those available on the website and accepted by the customer when the order is concluded.

These General Terms and Conditions of Sale shall be interpreted and applied in accordance with mandatory applicable law and, in the case of Consumers, mandatory consumer protection legislation.