Easy Returns

Customers may make use of our returns service called "Easy Returns", and of the right of cancellation within 14 days from receipt of the goods. Customers may request replacement or return of goods on the following conditions:

• packaging is damaged and/or bottles are broken.
  in this specific case, our staff will dispatch replacement goods and will not ask for them to be returned (it is enough to forward a photograph showing the condition of the bottles received).
• you have made a mistake in the choice of product and want to exchange it.
  in this case the condition of the product is important. The product must be in perfect condition and not opened, with the original packaging and label, and in the same protective box in which it was received.

These are the most common reasons customers request to return a product that is not satisfactory or is defective.

Credit: When the product arrives back in our warehouse, we expedite repayment of the amount of the invoice (including shipping and/or cash on delivery costs) by the method agreed with Spirit Academy staff, (by re-crediting your credit card or by bank transfer).

How to activate the returns process: The returns process can be activated either by sending a letter or an email to info@spiritacademy.it containing the subject line “Easy Returns Customer Service", and include:

• the original invoice or delivery note (showing the order and invoice numbers);
• in the case of a partial return, include the article code/s;
• method of credit (request for credit card to be re/credited or data for bank transfer).

Cost of returns service: No shipping costs for returns. Our staff will take care of everything! If you are not satisfied with a product, call us on +39 010 8959259 from Monday to Friday from 09:00 to 12:00 noon, or send us an email to info@spiritacademy.it

Spirit Academy’s “Easy Returns” service is designed to underscore the total transparency of the purchasing process and aims at complete customer satisfaction.

Happy shopping everyone !!!