Customers may make use of our returns service called "Easy Returns", and of the right of cancellation within 14 days from receipt of the goods. Customers may request replacement or return of goods on the following conditions:
These are the most common reasons customers request to return a product that is not satisfactory or is defective.
Credit: When the product arrives back in our warehouse, we expedite repayment of the amount of the invoice (including shipping and/or cash on delivery costs) by the method agreed with Spirit Academy staff, (by re-crediting your credit card or by bank transfer).
How to activate the returns process: The returns process can be activated either by sending a letter or an email to firstname.lastname@example.org containing the subject line “Easy Returns Customer Service", and include:
Cost of returns service: No shipping costs for returns. Our staff will take care of everything! If you are not satisfied with a product, call us on +39 010 8959259 from Monday to Friday from 09:00 to 12:00 noon, or send us an email to email@example.com
Spirit Academy’s “Easy Returns” service is designed to underscore the total transparency of the purchasing process and aims at complete customer satisfaction.
Happy shopping everyone !!!